
Managing the Guest Experience in Hospitality
by Ford, Robert- List Price: $138.95
- ISBN-10: 0766814157
- ISBN-13: 9780766814158
- Edition: 1st
- Type: Paperback
- Publisher: Delmar Cengage Learning
About The Book
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support... Read more
Related Books

- Year: -0001
- Edition: 5th
- Publisher: Pearson
- Type: Hardcover
- ISBN13: 9780137155767
- ISBN: 013715576X

- Year: -0001
- Edition: Sixth
- Publisher: American Psychological Association
- Type: Spiral-bound
- ISBN13: 9781433805578
- ISBN: 143380557X

- Year: -0001
- Edition: Fifth Edition
- Publisher: SAGE Publications, Inc
- Type: Paperback
- ISBN13: 9781412974882
- ISBN: 1412974887