
Managing the Guest Experience in Hospitality
by Ford, Robert- List Price: $138.95
- ISBN-10: 0766814157
- ISBN-13: 9780766814158
- Edition: 1st
- Type: Paperback
- Publisher: Delmar Cengage Learning
About The Book
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support... Read more
Related Books

- Year: -0001
- Edition: 7th
- Publisher: Delmar Cengage Learning
- Type: Hardcover
- ISBN13: 9781418051914
- ISBN: 1418051918

- Year: -0001
- Edition: 4th
- Publisher: Pearson
- Type: Paperback
- ISBN13: 9780205309023
- ISBN: 020530902X

- Year: -0001
- Edition: 4th
- Publisher: Cengage Learning
- Type: Hardcover
- ISBN13: 9781418016555
- ISBN: 1418016551