The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

by Robert Spector
  • List Price: $24.95
  • ISBN-10: 0471702862
  • ISBN-13: 9780471702863
  • Edition: 3rd
  • Type: Paperback
  • Publisher: Wiley

About The Book

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more... Read more

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