Service Excellence @ Novell: Taking Customer Service From Cost to Profit

Service Excellence @ Novell: Taking Customer Service From Cost to Profit

by Nova Vista
  • List Price: $18.95
  • ISBN-10: 9077256113
  • ISBN-13: 9789077256114
  • Edition: 1st
  • Type: Paperback
  • Publisher: WinSource Publishing LLC

About The Book

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the... Read more

FINDING THE BEST PRICES

Related Books

Accounting: What the Numbers Mean with Connect Plus
  • Year: 2010
  • Edition: 9th
  • Publisher: McGraw-Hill/Irwin
  • Type: Hardcover
  • ISBN13: 9780077398279
  • ISBN: 0077398270
The Six Principles of Service Excellence: A Proven...
  • Year: 2008
  • Edition:
  • Publisher: AuthorHouse
  • Type: Paperback
  • ISBN13: 9781420856309
  • ISBN: 1420856308
How Good People Make Tough Choices Rev Ed: Resolving the...
  • Year: -0001
  • Edition: Revised, Updated ed.
  • Publisher: Harper Perennial
  • Type: Paperback
  • ISBN13: 9780061743993
  • ISBN: 0061743992