Service Excellence @ Novell: Taking Customer Service From Cost to Profit

Service Excellence @ Novell: Taking Customer Service From Cost to Profit

by Nova Vista
  • List Price: $18.95
  • ISBN-10: 9077256113
  • ISBN-13: 9789077256114
  • Edition: 1st
  • Type: Paperback
  • Publisher: WinSource Publishing LLC

About The Book

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the... Read more

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