and implement quality improvement processes. Who should buy it? - Healthcare administrators - Chief Medical Officers - Chief Nursing Officers - Emergency Department Directors - Patient Care Directors - Quality and Safety managers - Human Resource professionals What are the benefits? - Become a visionary leader - Tips for controlling costs and improving efficiency - Learn to keep it simple by making critical changes with quick, repeated Plan, Do, Check, Act Cycles - Gain appreciation for effective team work - Acquire skills to achieve patient-focused excellence - Tools to achieve increased patient safety - Understanding of nurturing and valuing staff and partners - Learn to manage for innovation by using data and appreciating experience - Identify the link between fulfilling social responsibility and promoting community health Features... - Revised problem solving/process improvement model - Actual hospital/healthcare case studies - Tools for improving clinical education, staffing with limited resources and identifying processes to improve diagnosis and treatment of disease - Tools for improving delivery of services from the emergency department to radiology to laboratories

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