leadership, performance and profitability. This 262 page softcover details the 7 stages that high-performing Area Directors, Regional Managers and franchisees must master as they grow from managing a single unit to leading multiple units. Over 200,000 copies sold worldwide. Brand new 4th Edition has been completely revised, updated and expanded. The book details over 250 best practices of high-performing MULs (multi-unit leaders) across the foodservice, retail, salon and spa industries in North America. The content is based on exclusive research and best practices culled from hundreds of high-performing Multiunit Leaders. Companies that bought the book include Walt Disney Company, Starbucks, Panera Bread, Jiffy Lube, McDonald's, Portillo's, Target, Applebee's, Sam's Club, American Express, Burger King, Chili's, KFC, Denny's, Coca-Cola, Suoercuts and many others. Whether you oversee two stores or two dozen, this book will show new and veteran Multiunit Leaders (and Franchisees) how to unify brand standards, manage multiple priorities, execute high-impact Store Visits, maximize sales, minimize employee turnover, build a talent pipeline, create high-performing teams, and beat the competition every day in every market.

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